Seven steps from enquiry to shipment, one contact. Only day 0 and days 1–3 carry a committed number of days — those two we put in writing. Everything else is confirmed against the schedule; we do not write "approximately".
Formula direction, pack format and target market reviewed. If the route is wrong we say so in the first email, not the third meeting.
1–3 stock pieces free in 3–7 days. Bottle moulds and tooling costs are itemised in the quote.
Made from the confirmed formula. Stability and compatibility run in-house before it ships; timing confirmed against the production schedule.
Line slot confirmed before you commit payment. Every batch carries a traceable record.
Run in the booked window; the formula and packaging used for each batch are recorded.
Release testing per category; stability and compatibility run in the in-house lab.
Export documents are prepared to the target market requirement; the exact list is confirmed with the quote.
Day 0: brief and feasibility. Days 1–3: quote and stock samples. Those two carry fixed day counts and go into the contract.
Sampling, production, QC and shipping do not get fixed day counts — timing depends on formula complexity, bottle tooling and line availability, and only counts once the schedule is confirmed. Writing "about 15 days" reads well and becomes a dispute.
Stock samples: 1–3 pieces free, shipped in 3–7 days. That one is also a commitment.
The number of free rounds, who pays international shipping, and the MOQ band for each of the 17 categories are set out in full on MOQ & sampling.
Day 0 gives you a feasibility call — including "no" as an answer. Days 1–3 give you a quote and stock samples.
Sampling gives you a sample made to the agreed formula; capacity, closure and liner are fixed at this step.
After sign-off the line slot is booked before production runs, and every batch carries a traceable record. Shipping documents are prepared to the target market requirement, with the exact list confirmed alongside the quote.
Day 0. It is the only step designed to say no first: if your volume, category or target market does not fit our lines, we say so in the first email instead of the third meeting.
That call rests on line capability and certificate scope, not on negotiation. In practice a route gets stopped because the category does not match the lines, the volume sits below the MOQ, or the target market requires something we cannot cover.
Quality control is not a single gate at the end. Each of the seven steps closes one check, in this order:
Day 0 · feasibility: wrong route, a category the lines do not run, or a volume below the threshold — we say no in the first email. The output of this step is a yes-or-no, not a price.
Sampling · stability and compatibility: both run in the in-house lab before the sample ships; we do not send out a sample that has not finished those tests. Custom sampling is quoted at 7–10 working days from confirmation of formula and bottle.
Slot booking · record opened: the line slot is fixed before you commit payment, and the formula and packaging for that batch are recorded before production starts.
Production · batch record: run in the booked window against the recorded formula; the batch record travels with the batch and traces materials and operations.
Release · testing per category: release testing is done per category and the basis for the call goes into the batch record. Nothing releases without it.
Shipping · documents: export documents are prepared to the target market requirement, with the list confirmed at quotation rather than assembled at the end.
If you want to see the batch record for a specific lot, that can be arranged during evaluation.
Shot on site and cut in production order, in eight segments: aerial of the site, gowning, laboratory, instrument work, emulsifying vessels and the operating platform (two shots), filling, packing. The joins are cuts, not a time-lapse; each segment is a real place on the floor.
No music, no voiceover, and no text added to the frame. For stills, the factory page has six site photographs you can check against the film.
You get three answers back: whether it is feasible, the MOQ, and how sampling works. If it does not fit our lines, we say so in the first email instead of the third meeting.