Will you quote first and say no afterwards?

No. If the route does not work we say so in the first email rather than costing it first — a quote followed by a refusal costs you schedule.

Is a volume below MOQ hopeless?

Try three things first: split the SKU and start with one size, use a stock bottle to avoid tooling, change the form and re-check the band. If none of it closes the gap, then it is genuinely out of reach.

Can you make dry-process colour cosmetics at all?

Yes. But the ISO 9001 and CGMP scopes cover wet cosmetics only, so that category sits outside them — a difference for you to weigh against your market.

What We Turn Down · Vietnam Factory

Three kinds of request get sent back on day 0: the category does not fit the lines, the volume sits below the MOQ, or the target market asks for something we cannot cover. That call comes in the first email, not the third meeting — quoting is the slowest step and there is no point costing a route that does not work.

Three kinds of request we send back 3

Category does not fit the linesDry-process colour cosmetics can be run, but they fall outside the wet-cosmetics scope of our certificates. “Can be made” and “in scope” are two different things.
Volume below the MOQThe 17 categories each have a floor; the lowest is 50 kg. Below that there is no smaller tank that discharges reliably — it is not a pricing question.
Target market we cannot coverWhere the credentials or the registrant responsibility cannot be met from our side, the goods will not enter anyway. Better said first.

“Can be made” and “in scope” are not the same

The scope printed on both the ISO 9001 (valid to 2027-08-17) and the CGMP certificate (renewal in progress) goes only as far as wet cosmetics. Pressed powders and dry-process work can be run on the lines, but they are outside what the certificates cover.

This is not false modesty. When you put the certificate in front of a regulator or a large client, they read the scope line; for a category outside it, the certificate offers no support. Whether to proceed is your call against your own market — we put the difference in front of you.

If what you need is wet-process, you are inside the scope and this is not an obstacle.

When volume is short, try these three

First, split the SKU. 30 ml and 50 ml are two separate SKUs — start with one size and add the other once it sells.

Second, use a stock bottle. Choosing from it avoids tooling, which is the real upfront cost.

Third, change the form. A cream and a serum do not sit at the same threshold even for the same moisturising claim — send the formula direction and we come back with the band for that category.

If all three have been tried and the volume is still short, we cannot take the order and we will say so.

Why saying no first saves you time

A quotation means costing the formula, the packaging and a line slot — the slowest step in the process. If the route does not work, a finely costed quote is worth nothing.

The judgement rests on line capability and certificate scope, not on negotiation tactics. In practice a request comes back for one of three reasons: the category does not match the lines, the volume is under the threshold, or the target market requires something we cannot cover.

Saying it in the first email buys you two weeks to find the next route. That is not a good trade for a factory — but we are after repeat orders, not one order.

Five things to check before you send an enquiry 5

CategoryWet or dry — decides whether you are inside the scope.
Volumekg or units per SKU — check it against MOQ & sampling.
Target marketWhich country — decides the documents and who registers.
BottleYour own, or from the stock library — decides whether tooling is needed.
TimingWhen it has to be on shelf — decides whether the slot exists.

Questions on what we turn down 3 Q&A

Will you quote first and say no afterwards?: No. If the route does not work we say so in the first email rather than costing it first — a quote followed by a refusal costs you schedule.
Is a volume below MOQ hopeless?: Try three things first: split the SKU and start with one size, use a stock bottle to avoid tooling, change the form and re-check the band. If none of it closes the gap, then it is genuinely out of reach.
Can you make dry-process colour cosmetics at all?: Yes. But the ISO 9001 and CGMP scopes cover wet cosmetics only, so that category sits outside them — a difference for you to weigh against your market.

Send all five and we can give you the route verdict on day 0.

Three lines, and the first reply can answer you

CategoryWhich category, or simply "like that product of yours" — more useful than a formula name
VolumeRoughly how many units or kilograms, per SKU
MarketThe destination decides access and labelling — one formula going to the EU and to the US is not one set of documents

Email hello@taminatural.comWhatsApp+86 158 1919 8071WeChat 15819198071

You get three answers back: whether it is feasible, the MOQ, and how sampling works. If it does not fit our lines, we say so in the first email instead of the third meeting.

What we turn downWHAT WE TURN DOWN